Lean Six Sigma for the office integrating customer experience for enhanced productivity

Historically, the integration of manufacturing methodologies into the office environment has proven to be problematic. Part of the difficulty lies in the fact that process workflows tend to be globally dispersed and thus rely heavily on information technology. But in complex service systems that con...

Ausführliche Beschreibung

Bibliographische Detailangaben

1. Verfasser:	Martin, James W. 1952- (VerfasserIn)
Format:	Elektronisch E-Book
Sprache:	English
Veröffentlicht:	New York Productivity Press 2021
Ausgabe:	Second edition.
Schlagworte:	Total quality management Six sigma (Quality control standard) Office management Service industries > Quality control Qualité totale Six Sigma Bureaux ; Organisation Services (Industrie) ; Qualité ; Contrôle BUSINESS & ECONOMICS / Quality Control BUSINESS & ECONOMICS / Industries / Manufacturing Industries Service industries ; Quality control
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