To Cut Costs, Know Your Customer

The pandemic is forcing many B2B companies to cut costs, but conventional approaches to cost reduction may not serve them well. Instead, leaders should intensify their focus on customers by identifying the small, select group of customer value drivers in their companies. They then should cut costs b...

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1. Verfasser: Best, Roger (VerfasserIn)
Weitere Verfasser: Mittal, Vikas (MitwirkendeR), Sridhar, Shrihari (MitwirkendeR)
Format: Elektronisch E-Book
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Veröffentlicht: [Erscheinungsort nicht ermittelbar] MIT Sloan Management Review 2020
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[Erscheinungsort nicht ermittelbar] MIT Sloan Management Review 2020
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The pandemic is forcing many B2B companies to cut costs, but conventional approaches to cost reduction may not serve them well. Instead, leaders should intensify their focus on customers by identifying the small, select group of customer value drivers in their companies. They then should cut costs by reducing value-added waste, managing customer acquisition and retention more effectively, and prioritizing and eliminating strategic initiatives that don't align well with customer value.
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To Cut Costs, Know Your Customer
title To Cut Costs, Know Your Customer
title_auth To Cut Costs, Know Your Customer
title_exact_search To Cut Costs, Know Your Customer
title_full To Cut Costs, Know Your Customer Roger Best
title_fullStr To Cut Costs, Know Your Customer Roger Best
title_full_unstemmed To Cut Costs, Know Your Customer Roger Best
title_short To Cut Costs, Know Your Customer
title_sort to cut costs know your customer
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