To Cut Costs, Know Your Customer
The pandemic is forcing many B2B companies to cut costs, but conventional approaches to cost reduction may not serve them well. Instead, leaders should intensify their focus on customers by identifying the small, select group of customer value drivers in their companies. They then should cut costs b...
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MIT Sloan Management Review
2020
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spelling | Best, Roger VerfasserIn aut To Cut Costs, Know Your Customer Roger Best [Erscheinungsort nicht ermittelbar] MIT Sloan Management Review 2020 1 online resource Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Title from content provider The pandemic is forcing many B2B companies to cut costs, but conventional approaches to cost reduction may not serve them well. Instead, leaders should intensify their focus on customers by identifying the small, select group of customer value drivers in their companies. They then should cut costs by reducing value-added waste, managing customer acquisition and retention more effectively, and prioritizing and eliminating strategic initiatives that don't align well with customer value. Mittal, Vikas MitwirkendeR ctb Sridhar, Shrihari MitwirkendeR ctb TUM01 ZDB-30-ORH TUM_PDA_ORH https://learning.oreilly.com/library/view/-/53863MIT62212/?ar X:ORHE Aggregator lizenzpflichtig Volltext |
spellingShingle | Best, Roger To Cut Costs, Know Your Customer |
title | To Cut Costs, Know Your Customer |
title_auth | To Cut Costs, Know Your Customer |
title_exact_search | To Cut Costs, Know Your Customer |
title_full | To Cut Costs, Know Your Customer Roger Best |
title_fullStr | To Cut Costs, Know Your Customer Roger Best |
title_full_unstemmed | To Cut Costs, Know Your Customer Roger Best |
title_short | To Cut Costs, Know Your Customer |
title_sort | to cut costs know your customer |
url | https://learning.oreilly.com/library/view/-/53863MIT62212/?ar |
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