The definitive guide to IT service metrics

The ultimate reference guide to IT Service Metrics Co-published by IT Governance Ltd and itSMF USA IT service metrics: Manage them. Measure them. Make them work for you. Measuring success is crucial, but how do we do it? How can we be sure that the IT services we offer are adding real value to our b...

Ausführliche Beschreibung

Bibliographische Detailangaben

Hauptverfasser:	McWhirter, Kurt (VerfasserIn), Gaughan, Ted (VerfasserIn)
Format:	Elektronisch E-Book
Sprache:	English
Veröffentlicht:	Cambridgeshire, Ely, U.K. IT Governance Publishing 2012
Schlagworte:	Information technology > Management Management information systems Support services (Management) Technologie de l'information ; Gestion Systèmes d'information de gestion Services de soutien (Gestion) COMPUTERS ; Computer Literacy COMPUTERS ; Computer Science COMPUTERS ; Data Processing COMPUTERS ; Hardware ; General COMPUTERS ; Information Technology COMPUTERS ; Machine Theory COMPUTERS ; Reference COMPUTERS ; General Information technology ; Management
Online-Zugang:	lizenzpflichtig
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