Service level manager careers in IT service management

The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of co...

Ausführliche Beschreibung

Bibliographische Detailangaben

1. Verfasser:	Sansbury, John (VerfasserIn)
Körperschaft:	BCS, The Chartered Institute for IT (MitwirkendeR)
Format:	Elektronisch E-Book
Sprache:	English
Veröffentlicht:	Swindon, UK BCS Learning & Development [2017]
Schlagworte:	Information technology > Management Business > Data processing > Management Service-level agreements Technologie de l'information ; Gestion Gestion ; Informatique ; Gestion Qualité de service BUSINESS & ECONOMICS ; Industrial Management BUSINESS & ECONOMICS ; Management BUSINESS & ECONOMICS ; Management Science BUSINESS & ECONOMICS ; Organizational Behavior Business ; Data processing ; Management Information technology ; Management
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