What great service leaders know and do creating breakthroughs in service firms

In this book the authors cover every aspect of optimal service leadership: the best hiring, training, and workplace organization practices; the creation of operating strategies around areas such as facility design, capacity planning, queue management, and more; the use - and misuse - of technology i...

Ausführliche Beschreibung

Bibliographische Detailangaben

Hauptverfasser:	Heskett, James L. (VerfasserIn), Sasser, W. Earl (VerfasserIn), Schlesinger, Leonard A. (VerfasserIn)
Format:	Elektronisch E-Book
Sprache:	English
Veröffentlicht:	Oakland, CA Berrett-Koehler Publishers, Inc. [2015]
Ausgabe:	First edition.
Schriftenreihe:	A BK business book
Schlagworte:	Customer services Service industries > Management Service à la clientèle Services (Industrie) ; Gestion BUSINESS & ECONOMICS ; Industrial Management BUSINESS & ECONOMICS ; Management BUSINESS & ECONOMICS ; Management Science BUSINESS & ECONOMICS ; Organizational Behavior Service industries ; Management Kundservice
Online-Zugang:	lizenzpflichtig
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