Effective apology mending fences, building bridges, and restoring trust

From Jessie Jackson to Eliot Spitzer, JetBlue to John Edwards, the news is filled with public apologies - some effective and some not so. At some point everyone needs to make an effective apology. Effective Apology is a survival guide for all of us who find a need to apologize in our business or pro...

Ausführliche Beschreibung

Bibliographische Detailangaben

1. Verfasser:	Kador, John (VerfasserIn)
Format:	Elektronisch E-Book
Sprache:	English
Veröffentlicht:	San Francisco, CA Berrett-Koehler Pub. 2009
Ausgabe:	1st ed.
Schriftenreihe:	A BK business book
Schlagworte:	Corporate image Apologizing Corporations > Public relations Business communication Crisis management Entreprises ; Image Excuses (Regret) Sociétés ; Relations publiques Communication dans l'entreprise Gestion de crise corporate image BUSINESS & ECONOMICS ; Public Relations Corporations ; Public relations
Online-Zugang:	lizenzpflichtig
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