Customer experience 3.0 high-profit strategies in the age of techno service
With developments like smart phones, social media, mobile connectivity, big data, and speech analytics, businesses have more opportunities to enhance the customer experience than ever before. Not only that ... customers expect more. Unfortunately, many companies fail to take advantage of and properl...
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| Format: | Elektronisch E-Book |
| Sprache: | English |
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[2014]
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| spelling | Goodman, John A. VerfasserIn aut Customer experience 3.0 high-profit strategies in the age of techno service John A. Goodman New York American Management Association [2014] 1 online resource Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Includes bibliographical references and index. - Description based on print version record With developments like smart phones, social media, mobile connectivity, big data, and speech analytics, businesses have more opportunities to enhance the customer experience than ever before. Not only that ... customers expect more. Unfortunately, many companies fail to take advantage of and properly manage the tools that now exist, delivering a series of frustrating, disjointed transactions that drive people away. With its innovative customer-experience framework and step-by-step roadmap, Customer Experience 3.0 provides firsthand guidance on what works, what doesn't--and the revenue and word-o. Customer services Customer services Technological innovations Customer relations Service à la clientèle Service à la clientèle ; Innovations BUSINESS & ECONOMICS ; Industrial Management BUSINESS & ECONOMICS ; Management BUSINESS & ECONOMICS ; Management Science BUSINESS & ECONOMICS ; Organizational Behavior Customer services ; Technological innovations 9780814433881 Erscheint auch als Druck-Ausgabe 9780814433881 TUM01 ZDB-30-ORH TUM_PDA_ORH https://learning.oreilly.com/library/view/-/9780814433881/?ar X:ORHE Aggregator lizenzpflichtig Volltext |
| spellingShingle | Goodman, John A. Customer experience 3.0 high-profit strategies in the age of techno service Customer services Customer services Technological innovations Customer relations Service à la clientèle Service à la clientèle ; Innovations BUSINESS & ECONOMICS ; Industrial Management BUSINESS & ECONOMICS ; Management BUSINESS & ECONOMICS ; Management Science BUSINESS & ECONOMICS ; Organizational Behavior Customer services ; Technological innovations |
| title | Customer experience 3.0 high-profit strategies in the age of techno service |
| title_auth | Customer experience 3.0 high-profit strategies in the age of techno service |
| title_exact_search | Customer experience 3.0 high-profit strategies in the age of techno service |
| title_full | Customer experience 3.0 high-profit strategies in the age of techno service John A. Goodman |
| title_fullStr | Customer experience 3.0 high-profit strategies in the age of techno service John A. Goodman |
| title_full_unstemmed | Customer experience 3.0 high-profit strategies in the age of techno service John A. Goodman |
| title_short | Customer experience 3.0 |
| title_sort | customer experience 3 0 high profit strategies in the age of techno service |
| title_sub | high-profit strategies in the age of techno service |
| topic | Customer services Customer services Technological innovations Customer relations Service à la clientèle Service à la clientèle ; Innovations BUSINESS & ECONOMICS ; Industrial Management BUSINESS & ECONOMICS ; Management BUSINESS & ECONOMICS ; Management Science BUSINESS & ECONOMICS ; Organizational Behavior Customer services ; Technological innovations |
| topic_facet | Customer services Customer services Technological innovations Customer relations Service à la clientèle Service à la clientèle ; Innovations BUSINESS & ECONOMICS ; Industrial Management BUSINESS & ECONOMICS ; Management BUSINESS & ECONOMICS ; Management Science BUSINESS & ECONOMICS ; Organizational Behavior Customer services ; Technological innovations |
| url | https://learning.oreilly.com/library/view/-/9780814433881/?ar |
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