Customer experience 3.0 high-profit strategies in the age of techno service

With developments like smart phones, social media, mobile connectivity, big data, and speech analytics, businesses have more opportunities to enhance the customer experience than ever before. Not only that ... customers expect more. Unfortunately, many companies fail to take advantage of and properl...

Ausführliche Beschreibung

Bibliographische Detailangaben

1. Verfasser:	Goodman, John A. (VerfasserIn)
Format:	Elektronisch E-Book
Sprache:	English
Veröffentlicht:	New York American Management Association [2014]
Schlagworte:	Customer services Customer services > Technological innovations Customer relations Service à la clientèle Service à la clientèle ; Innovations BUSINESS & ECONOMICS ; Industrial Management BUSINESS & ECONOMICS ; Management BUSINESS & ECONOMICS ; Management Science BUSINESS & ECONOMICS ; Organizational Behavior Customer services ; Technological innovations
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