Making process improvement work for service organizations a concise action guide
Process improvement too often reflects a significant disconnect between theory and practice. Making Process Improvement Work for Service Organizations bridges the gap-offering a straightforward, systematic approach to planning, implementing, and monitoring a process improvement program. Managers and...
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| Format: | Elektronisch E-Book |
| Sprache: | English |
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Upper Saddle River, N.J.
Addison-Wesley
2012
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| 100 | 1 | |a Potter, Neil S. |e VerfasserIn |4 aut | |
| 245 | 1 | 0 | |a Making process improvement work for service organizations |b a concise action guide |c Neil S. Potter, Mary E. Sakry |
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| 520 | |a Process improvement too often reflects a significant disconnect between theory and practice. Making Process Improvement Work for Service Organizations bridges the gap-offering a straightforward, systematic approach to planning, implementing, and monitoring a process improvement program. Managers and practitioners will appreciate the book's concise presentation style and will be able to apply its practical ideas immediately to real-life challenges. With examples based on the authors' own extensive experience, this book shows how to define goals that directly address the needs of your organization, use improvement models appropriately, and devise a pragmatic action plan. In addition, it reveals valuable strategies for deploying organizational change, and delineates essential metrics for tracking your progress. Appendices provide examples of an action plan, a risk management plan, and a mini-assessment process. You will learn how to Scope and develop an improvement plan Identify and prioritize risks and mitigate anticipated difficulties Derive metrics that accurately measure progress toward business goals Sell your improvement program in house Initially target practitioners and teams most open to new approaches and techniques Stay focused on goals and problems Align the actions of managers and practitioners Delay major policy documents and edicts until solutions have been practiced and tested Use existing resources to speed deployment Incorporate improvement models, such as SEI CMMI SM for Services, into your improvement program For those managers who are tired of chronic problems during service creation and delivery, constant new improvement schemes, and a lack of real progress, this easily digestible volume provides the real-world wisdom you need to realize positive change in your organization. | ||
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| spelling | Potter, Neil S. VerfasserIn aut Making process improvement work for service organizations a concise action guide Neil S. Potter, Mary E. Sakry Upper Saddle River, N.J. Addison-Wesley 2012 1 online resource (xix, 141 pages) illustrations Text txt rdacontent Computermedien c rdamedia Online-Ressource cr rdacarrier Includes bibliographical references (pages 139-141). - Online resource; title from PDF title page (Safari, viewed Aug. 23, 2012) Process improvement too often reflects a significant disconnect between theory and practice. Making Process Improvement Work for Service Organizations bridges the gap-offering a straightforward, systematic approach to planning, implementing, and monitoring a process improvement program. Managers and practitioners will appreciate the book's concise presentation style and will be able to apply its practical ideas immediately to real-life challenges. With examples based on the authors' own extensive experience, this book shows how to define goals that directly address the needs of your organization, use improvement models appropriately, and devise a pragmatic action plan. In addition, it reveals valuable strategies for deploying organizational change, and delineates essential metrics for tracking your progress. Appendices provide examples of an action plan, a risk management plan, and a mini-assessment process. You will learn how to Scope and develop an improvement plan Identify and prioritize risks and mitigate anticipated difficulties Derive metrics that accurately measure progress toward business goals Sell your improvement program in house Initially target practitioners and teams most open to new approaches and techniques Stay focused on goals and problems Align the actions of managers and practitioners Delay major policy documents and edicts until solutions have been practiced and tested Use existing resources to speed deployment Incorporate improvement models, such as SEI CMMI SM for Services, into your improvement program For those managers who are tired of chronic problems during service creation and delivery, constant new improvement schemes, and a lack of real progress, this easily digestible volume provides the real-world wisdom you need to realize positive change in your organization. Software measurement Computer software Development Computer networks Management Mesure du logiciel Réseaux d'ordinateurs ; Gestion Computer networks ; Management Computer software ; Development Sakry, Mary E. MitwirkendeR ctb TUM01 ZDB-30-ORH TUM_PDA_ORH https://learning.oreilly.com/library/view/-/9780132929592/?ar X:ORHE Aggregator lizenzpflichtig Volltext |
| spellingShingle | Potter, Neil S. Making process improvement work for service organizations a concise action guide Software measurement Computer software Development Computer networks Management Mesure du logiciel Réseaux d'ordinateurs ; Gestion Computer networks ; Management Computer software ; Development |
| title | Making process improvement work for service organizations a concise action guide |
| title_auth | Making process improvement work for service organizations a concise action guide |
| title_exact_search | Making process improvement work for service organizations a concise action guide |
| title_full | Making process improvement work for service organizations a concise action guide Neil S. Potter, Mary E. Sakry |
| title_fullStr | Making process improvement work for service organizations a concise action guide Neil S. Potter, Mary E. Sakry |
| title_full_unstemmed | Making process improvement work for service organizations a concise action guide Neil S. Potter, Mary E. Sakry |
| title_short | Making process improvement work for service organizations |
| title_sort | making process improvement work for service organizations a concise action guide |
| title_sub | a concise action guide |
| topic | Software measurement Computer software Development Computer networks Management Mesure du logiciel Réseaux d'ordinateurs ; Gestion Computer networks ; Management Computer software ; Development |
| topic_facet | Software measurement Computer software Development Computer networks Management Mesure du logiciel Réseaux d'ordinateurs ; Gestion Computer networks ; Management Computer software ; Development |
| url | https://learning.oreilly.com/library/view/-/9780132929592/?ar |
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