Clued In How To Keep Customers Coming Back Again and Again

Good, bad, or indifferent, every customer has an experience with your company and the products or services you provide. But few businesses really manage that customer experience... so they lose the chance to transform customers into lifetime customers. In this book, Lou Carbone shows exactly how to...

Ausführliche Beschreibung

Bibliographische Detailangaben

1. Verfasser:	Carbone, Lewis (VerfasserIn)
Körperschaften:	O'Reilly for Higher Education (Firm) (MitwirkendeR), Safari, an O'Reilly Media Company (MitwirkendeR)
Format:	Elektronisch E-Book
Sprache:	English
Veröffentlicht:	[Place of publication not identified] Pearson 2004
Ausgabe:	1st edition.
Schlagworte:	Customer services > Evaluation Organizational effectiveness > Management Consumer behavior > Psychological aspects Customer services > Quality control Service à la clientèle ; Évaluation Efficacité organisationnelle ; Gestion Consommateurs ; Comportement ; Aspect psychologique Service à la clientèle ; Qualité ; Contrôle Consumer behavior ; Psychological aspects Customer services ; Evaluation Customer services ; Quality control Organizational effectiveness ; Management
Online-Zugang:	lizenzpflichtig
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