Sustaining knock your socks off service

Customer service programs are easy to initiate - thousands of companies start them every year, only to see their efforts falter after the first three months. So how do you keep service momentum going once basic training's over and your employees are sitting comfortably back behind their desks?...

Ausführliche Beschreibung

Bibliographische Detailangaben

Hauptverfasser:	Connellan, Thomas K. (VerfasserIn), Zemke, Ron (VerfasserIn)
Format:	Buch
Sprache:	English
Veröffentlicht:	New York u.a. AMACOM 1993
Schriftenreihe:	Fortune book club alternate selection
Schlagworte:	Customer services Kundenbetreuung Servicepolitik
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