The Determinants of Turnover Intention among Bank Employees

The aim of this study is to identify the determinants of turnover intention among bank employees in Kuala Lumpur. Specifically, the objective of this study is to assess the relationships between employee relations, working environment and conditions, compensation and benefit packages, career advancement opportunities and turnover intention. A total of 150 questionnaires were distributed among bank employees in the Masjid Jamek area and the researchers successfully collected 120 questionnaires from the respective respondents. All the data was analyzed using Statistical Package for Social Science (SPSS) 23.0 version. Two types of data analysis were used — descriptive analysis and inferential analysis. Descriptive analysis was used to study the respondent demographic information such as age, gender, education level, length of services, and monthly income level. Meanwhile, the inferential analysis was used to examine the relationships between employee relations, working environment and conditions, compensation and benefit packages, career advancement opportunities and turnover intention. The results show that the relationship between turnover intention and employee relations is weak. However, working environment and conditions, compensation and benefit packages, and career advancement opportunities are moderately correlated to turnover intention among bank employees. Based on a multiple regression analysis, working environment and conditions, and compensation and benefit packages have negative and significant relationship with turnover intention.