Argentina's Cartas Compromiso : Strengthening the Role of Civil Society for More Accountable Public Services

This article notes that at the end of 2000, the government of Argentina (specifically the Subsecretar?a de Gesti?n P?blica, or the Sub-secretary of Public Management) initiated a program of state modernization with the support of the World Bank. This operation featured a key component around results...

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1. Verfasser:	Torres, Magüi Moreno
Format:	Buch
Sprache:	eng
Schlagworte:	ACCOUNTABILITY ACCOUNTABILITY MECHANISMS ALLOCATING PUBLIC RESOURCES ALLOCATION OF RESOURCES AUDITING AUTHORITY CAPACITY BUILDING CAPACITY BUILDING ACCESS TO INFORMATION CASH TRANSFERS CENTRAL GOVERNMENT CITIZEN CITIZEN PARTICIPATION CITIZEN REPORT CARD CITIZEN REPORT CARDS CITIZENS CIVIL SERVANTS CIVIL SOCIETY CIVIL SOCIETY ACTORS CIVIL SOCIETY ORGANIZATIONS COMMUNITY BASED DEVELOPMENT COMMUNITY PARTICIPATION CONSULTATION CONSULTATION PROCESSES CONSULTATIONS CONSUMER SATISFACTION CREDIBILITY CRISES DECISION MAKERS DECISION-MAKING DECISION-MAKING POWER DEMOCRACY ECONOMIC CRISIS FINANCIAL SYSTEM FOCUS GROUP FOCUS GROUP DISCUSSIONS GOOD GOVERNANCE GOVERNMENT OFFICIALS GOVERNMENT SERVICES GOVERNMENTAL AGENCIES HEALTH SERVICE HEALTH SERVICES IMPLEMENTATION PLAN INSTITUTIONAL CHANGES INSTITUTIONAL FRAMEWORK INSTITUTIONAL REFORM LEVELS OF GOVERNMENT LOCAL LEVELS MANAGEMENT SYSTEMS MULTILATERAL INSTITUTIONS NATIONAL LEVEL NONGOVERNMENTAL ORGANIZATIONS OPENNESS PARTICIPATORY EVALUATION PARTICIPATORY MECHANISMS PARTICIPATORY PLANNING PARTICIPATORY PROCESS PARTICIPATORY PROCESSES PENSIONS POLICY CHANGE POLICY CHANGES POLITICAL COMMITMENT POVERTY REDUCTION PRIVATE SECTOR PUBLIC ACCOUNTABILITY PUBLIC ADMINISTRATION PUBLIC AGENCIES PUBLIC EXPENDITURES PUBLIC HEARINGS PUBLIC INFORMATION PUBLIC INSTITUTIONS PUBLIC MANAGEMENT PUBLIC OFFICIALS PUBLIC SERVICE PUBLIC SERVICE USERS PUBLIC SERVICES REFORM EFFORTS REPRESENTATIVES SERVICE PROVIDERS SERVICE PROVISION SERVICE QUALITY SOCIAL ACCOUNTABILITY SOCIAL SECURITY SOCIAL SERVICES STAKEHOLDER STAKEHOLDER ANALYSIS STATE MODERNIZATION TECHNICAL SUPPORT TRANSPARENCY UNEMPLOYMENT INSURANCE
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Beschreibung
Zusammenfassung:	This article notes that at the end of 2000, the government of Argentina (specifically the Subsecretar?a de Gesti?n P?blica, or the Sub-secretary of Public Management) initiated a program of state modernization with the support of the World Bank. This operation featured a key component around results based management systems, specifically the creation of a Programa Cartas Compromiso, or Citizen Charter Program (CCP). The CCP seeks a new relationship between public service providers and users by promoting a higher degree of responsiveness and transparency to ensure greater quality of services, increased information and better monitoring and evaluation. The Carta Compromiso is a public management tool where the highest authority of a service-providing agency makes a public commitment to citizens, laying out a number of goals and results to be met within a given timeframe.