Implementation Issues

This chapter highlights several issues that may encounter on implementing scorecard system and discusses how to ensure a successful implementation. It is important to have a realistic time frame for implementing scorecard system. Having a deadline for implementation was found to be effective in ensuring that the scorecard system is completed in a timely manner; without a deadline, projects may seem to go on forever. There are various approaches that can be taken in scorecard implementation, including the top‐down, bottom‐up, and pilot project. The SHAPs (i.e., SUNY, Hyperion, and Pepperdine scorecard) study indicated that implementations using a pilot project approach are most likely to be implemented quickly. This makes sense, as these projects have a limited scope and can be completed in a short time frame. Organizations that use a bottom‐up approach and are implemented for operational management purposes are also completed relatively quickly. Systems that are implemented using a top‐down approach, especially those implemented down to the departmental level, tend to take the longest time to implement.