Bridging the Digital Divide

Business agility is defined as innovation via collaboration to be able to anticipate challenges and opportunities before they occur. This chapter establishes a gap analysis methodology based on a balanced scorecard to evaluate the business agility readiness needed to implement an Ecosystem Hub—an information management system of customer engagement—for creating business agility. The resulting computer data‐driven “silicon crystal ball” capability enabled by big data analytics produces the culture for the adaptive decision‐making processes needed to enable a sustainable competitive advantage. A winning digital business strategy requires collaboration with trading partners using an organizational structure that is formed by a set of digital businesses around a whole product value chain, called a virtual enterprise. Likewise, Ecosystemism is the coevolution of the collection of virtual enterprises collaborating to grow a rich business environment for their mutual benefit while competing to lead their market space known as a business ecosystem.