Integrating Change Management Techniques to Drive Balanced Scorecard Success

Throughout the book readers will find the latest change management and neuroscience tools and techniques to assist them in crafting a powerful Balanced Scorecard. This chapter summarizes the concepts, provides several original ideas, and includes a number of practical checklists to use when creating a Balanced Scorecard. The difficulty of change Sending yourself a postcard from the future to visualize Scorecard success Starting with a provocative action to generate buy‐in and support Shrinking the change to overcome skepticism Creating an Office of Strategy Management (OSM) Communicating constantly Critically examining the presence of common change blockers Clearing the path for a successful Scorecard implementation Using the power of story throughout the process Priming participants for success Avoiding multitasking How to be open to creative ideas Avoiding biases in measure development Creating accountability for action Living by the Balanced Scorecard Ingraining the Scorecard into your culture The importance of resilience Checklists to use when creating a Balanced Scorecard Organizations achieving breakthrough results from the Balanced Scorecard are those that master change techniques. This chapter shows you how to do exactly that.