Internally Assessing Quality

This chapter discusses processes for internally assessing internal audit quality. Internal assessments are critical to delivering, and continuously improving, audit quality. These assessments should measure and respond to levels of client satisfaction or dissatisfaction, and often use benchmarking to determine how the internal audit function compares to those in other organizations. Internal assessment can assist a chief audit executive to identify areas of high performance as well as opportunities for improvement. They allow the internal audit function to continuously respond to changes in organizational priorities and stakeholder expectations. Internal quality assessments can also prepare the internal audit function to effectively meet the requirements of an external assessment.