Systems and methods for monitoring and analyzing computer and network activity
A system correlates items of customer feedback to anomalous events that gave rise to the items of customer feedback and stores the correlation information in one or more databases. The correlation information it then later used to determine the probable causes of items of customer feedback received...
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| Format: | Patent |
| Sprache: | eng |
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| Zusammenfassung: | A system correlates items of customer feedback to anomalous events that gave rise to the items of customer feedback and stores the correlation information in one or more databases. The correlation information it then later used to determine the probable causes of items of customer feedback received at a later time. |
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