System and method for capturing, sharing, annotating, archiving, and reviewing phone calls with related computer video in a computer document format

The present invention relates to a system and method for capturing, sharing, annotating, archiving, and reviewing phone calls and related computer video output in a computer document format. The system creates a portable, transferable computer file recording of a phone call & computer video (&qu...

Ausführliche Beschreibung

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Bibliographische Detailangaben
Hauptverfasser: Crandall, Justin, Lindberg, Todd, Welch, Skip
Format: Patent
Sprache:eng
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Beschreibung
Zusammenfassung:The present invention relates to a system and method for capturing, sharing, annotating, archiving, and reviewing phone calls and related computer video output in a computer document format. The system creates a portable, transferable computer file recording of a phone call & computer video ("phone voice recording," or "PVD") that contains attached data to help identify, sort, and archive the file while maintaining the integrity of the file. Another aspect of the invention includes a method of using the system comprising initiating a phone call between two parties; beginning a recording of the call and initiating a PVD for the recording; and terminating the call and creating the PVD for the call. Another aspect of the invention includes a method of accessing a PVD by a user, reviewing and/or modifying the PVD, capturing the modified PVD, and sharing the PVD with another user.