System and method for funneling user responses in an internet voice portal system to determine a desired item or service

A method of funneling user responses in a voice portal system to determine a desired item or service includes (a) establishing an attribute value associated with a particular attribute of a desired item or service and (b) determining if the attribute value satisfies an end state. If the end state is...

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Bibliographische Detailangaben
Hauptverfasser: Carriere, Steven Jeromy, Slough, Kelly James, Woods, Steven Gregory
Format: Patent
Sprache:eng
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Beschreibung
Zusammenfassung:A method of funneling user responses in a voice portal system to determine a desired item or service includes (a) establishing an attribute value associated with a particular attribute of a desired item or service and (b) determining if the attribute value satisfies an end state. If the end state is not satisfied, steps (a) and (b) are performed with a new particular attribute.