Technical place servicing integration

A method includes providing a technical place object to a Customer Resource Management (CRM) system wherein the technical place object includes information from an Enterprise Resource Management (ERP) system about a technical place including information associated with servicing the technical place....

Ausführliche Beschreibung

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Bibliographische Detailangaben
Hauptverfasser: Nogge, Wolfram, Kaefer, Ralf
Format: Patent
Sprache:eng
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Beschreibung
Zusammenfassung:A method includes providing a technical place object to a Customer Resource Management (CRM) system wherein the technical place object includes information from an Enterprise Resource Management (ERP) system about a technical place including information associated with servicing the technical place. A service object may be provided to the ERP system wherein the service object includes information from the CRM system including information based on the technical place object and a service request associated with the servicing of the technical place. The CRM system may be provided an update of the service object wherein the update is based on a response to the service object by the ERP system.