Method and system for facilitating communication between users

The invention relates to a method for facilitating communication between users. The method involves capturing a dialogue between the users; analyzing the dialogue to determine a usage pattern; selecting a communication tool, based on the usage pattern, that is suitable for a communication subsequent...

Ausführliche Beschreibung

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Bibliographische Detailangaben
Hauptverfasser: Flora, John Reed, Ahmed, Shahid
Format: Patent
Sprache:eng
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Beschreibung
Zusammenfassung:The invention relates to a method for facilitating communication between users. The method involves capturing a dialogue between the users; analyzing the dialogue to determine a usage pattern; selecting a communication tool, based on the usage pattern, that is suitable for a communication subsequent to the dialogue; informing the plurality of users of the communication tool suitable for the communication subsequent to the dialogue; and generating a summary of the communication subsequent to the dialogue.