Customer care intelligent routing
A system is provided for customer care intelligent routing. The system includes a mobile device and a server. The mobile device includes a transaction component and an error manager. The error manager determines that an error occurred during a point-of-sale transaction involving the transaction comp...
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| Format: | Patent |
| Sprache: | eng |
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| Zusammenfassung: | A system is provided for customer care intelligent routing. The system includes a mobile device and a server. The mobile device includes a transaction component and an error manager. The error manager determines that an error occurred during a point-of-sale transaction involving the transaction component and promotes the transmitting of transaction data to the server. The server determines a provider related to the error, and promotes the routing of the transaction data to the related provider. |
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