Method and apparatus for manager/agent communications

A method, apparatus, and computer instructions for programmatic communications via an instant messaging network. A connection is established to the instant messaging network. A script is received though the connection. The script is then executed.

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Bibliographische Detailangaben
Hauptverfasser:	Childress, Rhonda L, Harold, Ward K, Kumhyr, David Bruce, Minyen, Reid Douglas, Pennell, Neil R
Format:	Patent
Sprache:	eng
Online-Zugang:	Volltext bestellen
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Beschreibung
Zusammenfassung:	A method, apparatus, and computer instructions for programmatic communications via an instant messaging network. A connection is established to the instant messaging network. A script is received though the connection. The script is then executed.