Integrated electronic marketplace and online dispute resolution system

System and methods resolving an electronic commerce dispute involving one or more parties by selecting one of two modes of resolving the dispute, the first mode being completely driven by an electronic agent and the second mode involving a human dispute resolution specialist; and presenting the reso...

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Bibliographische Detailangaben
Hauptverfasser: Vaidyanathan, Lalitha, Quinn, John, Khaishgi, Ahmed, Cherry, Cara
Format: Patent
Sprache:eng
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Beschreibung
Zusammenfassung:System and methods resolving an electronic commerce dispute involving one or more parties by selecting one of two modes of resolving the dispute, the first mode being completely driven by an electronic agent and the second mode involving a human dispute resolution specialist; and presenting the resolution of the dispute to the one or more parties.