Wizard for answering support inquiries

A customer support wizard that compares customer data with attributes of support notes to identify which notes are relevant, and to systematically shrink the number of candidate notes by asking the customer questions. Questions are selected based on an analysis of the attributes of the remaining candidate notes. If no note is found, the customer's data is sent to a development team so that a new solution can be prepared and sent back to the customer. If a customer selects a note that is not an exact match, an assumption can be made that the note will solve the customer's problem after a threshold amount of time has transpired without further customer activity. After the threshold has expired, the customer's data and the note may automatically be sent to a development team for further study.