Interactive voice-activated reservation system and method

An automated method comprises receiving a telephone call from a user, providing a voice prompt for a unique identifier associated with a reservation, receiving the unique identifier and looking up reservation information associated therewith, receiving a voice identification of change desired, and c...

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Bibliographische Detailangaben
Hauptverfasser: Smith, Carline A, Therminy, Laura M, Brown, Margaret M, Kitchen, Suzanne J
Format: Patent
Sprache:eng
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Beschreibung
Zusammenfassung:An automated method comprises receiving a telephone call from a user, providing a voice prompt for a unique identifier associated with a reservation, receiving the unique identifier and looking up reservation information associated therewith, receiving a voice identification of change desired, and changing reservation information in response to the voice identification of change desired.