Presence awareness agent

Presence awareness agent

The present invention is directed to a customer contact in which a agent service function to collect predetermined types of information regarding the contact and/or the contact center and interface with the contact. The interface can include presenting service options to the contact. A mood detector...

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Hauptverfasser: Boyer, David G, Cartwright, Sally, Harkreader, Susan K, Hemm, Thomas L, Kohler, Joylee, Seligmann, Doree Duncan
Format: Patent
Sprache:eng
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creator Boyer, David G
Cartwright, Sally
Harkreader, Susan K
Hemm, Thomas L
Kohler, Joylee
Seligmann, Doree Duncan
description The present invention is directed to a customer contact in which a agent service function to collect predetermined types of information regarding the contact and/or the contact center and interface with the contact. The interface can include presenting service options to the contact. A mood detector can be used to collect information about the customer's state of mind.
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title Presence awareness agent
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