Presence awareness agent
The present invention is directed to a customer contact in which a agent service function to collect predetermined types of information regarding the contact and/or the contact center and interface with the contact. The interface can include presenting service options to the contact. A mood detector...
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| Format: | Patent |
| Sprache: | eng |
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| Zusammenfassung: | The present invention is directed to a customer contact in which a agent service function to collect predetermined types of information regarding the contact and/or the contact center and interface with the contact. The interface can include presenting service options to the contact. A mood detector can be used to collect information about the customer's state of mind. |
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