Remote support for computer or other electronic device

A technique for supporting a user of a first device coupled to a second device of a support agent. A current screen image of the first device is sent to the second device. The second device displays the current screen image of the first device. The agent device determines the position of an input ic...

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Bibliographische Detailangaben
Hauptverfasser:	Guillermo, Amodeo Ojeda, Cameron, Gavin Munro, McCall, Colin David, Morton, David William, Rogers, David Robert Skeen, Wyllie, Andrew
Format:	Patent
Sprache:	eng
Online-Zugang:	Volltext bestellen
Tags:	Tag hinzufügen Keine Tags, Fügen Sie den ersten Tag hinzu!

Beschreibung
Zusammenfassung:	A technique for supporting a user of a first device coupled to a second device of a support agent. A current screen image of the first device is sent to the second device. The second device displays the current screen image of the first device. The agent device determines the position of an input icon to be displayed on the current screen image, and the position is sent to the first device. The first device displays an input icon on the current screen image on the first device based on the position. The second device also determines how the user should operate the input icon on the first device. Corresponding operation information is transferred to the first device.