Reservation system and method

The present invention relates to a reservation system and method, and more particularly to a reservation system and method that allow a user, who wants to receive a telephone inquiry or consultation service but cannot get through because telephone inquiries are concentrated, to reliably receive the...

Ausführliche Beschreibung

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Bibliographische Detailangaben
Hauptverfasser: Mashimo, Takeshi, Kaneko, Takatoshi
Format: Patent
Sprache:eng
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Beschreibung
Zusammenfassung:The present invention relates to a reservation system and method, and more particularly to a reservation system and method that allow a user, who wants to receive a telephone inquiry or consultation service but cannot get through because telephone inquiries are concentrated, to reliably receive the service by making a callback reservation with a time and a condition specified over the Internet without having to make further telephone calls. A reservation system and method are provided that allow a user, who wants to receive a telephone inquiry or consultation service but cannot get through because an operator's line is busy, to reliably receive the service by making a callback reservation with a time or condition specified over the Internet without needing further telephone calls. The user enters customer information, such as a customer ID, name, and telephone number, and a reservation time or a reservation condition and makes a reservation. A reservation acceptance unit accepts the reservation from the user and notifies the user of reservation completion. When a user-specified time has come or a user-specified condition is satisfied, a reservation monitor unit notifies an operator of the reservation request to prompt the operator to call up the user. After the operator starts request processing, a reservation-request-processing update unit updates a processing status of the reservation request.