Human resource knowledge modeling and delivery system

Human Resource (HR) departments today use many systems for answering employee and manager questions about benefit plans and HR policies, procedures, and practices. These questions include how to: use medical plans, take leaves of absence, and file harassment complaints, as well as other questions regarding paycheck amounts, for example. A knowledge modeling and delivery system combines pre-configured, parameterized models of human resource knowledge with organization-specific and employee-specific data. It delivers personalized answers to employee and manager questions about benefit plans, payroll, human resource (HR) policies, procedures, and practices. The pre-configured, parameterized models can be created and maintained outside the organization, the organizational data are created and maintained by the organization, and personal data are accessed or read from existing human resource management systems (HRMS's). This threefold partitioning yields a system that can be quickly customized to an individual organization, yields detailed and accurate information for individuals within the organization, and can be maintained in a cost-effective manner.