INTERNET-INTRANET GREETING SERVICE

An Internet/intranet-based arrangement for automatically retrieving and presenting a greeting web page in response to a caller placing a call to a called party. This greeting service provides the caller with information relating to the called party and gives the caller various options for contacting the called party, redirecting the call or obtaining additional information. In an illustrative embodiment, a greeting application program running on a caller terminal obtains an identifier, such as a URL, of the greeting web page associated with the called party. This identifier is provided to a web browser application program running on the caller terminal, which uses it to retrieve the greeting web page and display it to the viewer during the call. The invention is applicable to both telephone calls and IP calls. Some of the actions which may be taken by the caller from the displayed greeting web page include selecting an alternate destination for the call, selecting a covering party for the call, paging the called party, leaving a message for the called party, conducting a textual chat with the called party, receiving call progress information, receiving private information intended only for the caller, and retrieving related documents.