Estudio comparado de modelos de excelencia operacional con el apoyo de juicio de experto y desarrollo de un modelo maestro para su aplicación industrial

[EN] Companies today face a volatile economy due to intense competition, rising energy costs, the fluctuation of raw material and market uncertainty. Improvement of operations for the purposes of margin is where the road to the "Loss Reduction", but also to the long-term success. Optimizing costs, improving quality and productivity has become key to gaining a competitive advantage factors. Operational excellence is the pursuit of conducting business in a way that continuously improve the quality of goods and services; It is reduced to achieve competitive superiority from the point of view of the core of the company "PROCESS-PEOPLE-TECHNOLOGY-NETWORKS". Thus it arises through a field study based on expert judgment to determine the extent of involvement of organizations in this process. The general objective of the research is to determine the different models of operational excellence that are used by companies, through desk research and expert judgment. With this overall objective to which converge the following specific objectives are defined: Discover the strengths and weaknesses of existing models Operational Excellence through a comparative study and a field study based on expert judgment. Knowing the degree of implementation and knowledge of organizations regarding Operational Excellence Models. Identify operational excellence practices that are currently performed. Identify management practices that would be desirable to apply. Provide Operational Excellence Model adapted to deficiencies noted pose the main characteristics and levels of Operational Excellence in Organizations. [ES] Las empresas de hoy en día se enfrentan a una economía volátil debido a la intensa competencia, el aumento de los costos de energía, la fluctuación de la materia prima y la incertidumbre en los mercados. La Mejora de las operaciones a efectos de margen es donde está el camino hacia la ¿Reducción de Pérdidas¿, pero también hacia el éxito a largo plazo. La optimización de costos, mejora de la calidad y productividad se ha convertido en factores clave para obtener una ventaja competitiva. La excelencia operacional es la búsqueda de la realización de negocios de una manera que mejore continuamente la calidad de los bienes y servicios; se reduce a lograr la superioridad competitiva desde el punto de vista del núcleo de la empresa ¿PROCESOS-PERSONAS-TECNOLOGÍA-NETWORKS¿. Por ello se plantea a través de un estudio de campo basado en juicio experto determinar el grado de involucra