Service innovations enabled by the “internet of things”

Purpose – The purpose of this paper is to develop a new conceptual framework that reflects network dynamics in Internet of Things (IoT)-enabled service innovation processes. Design/methodology/approach – Based on literature on service innovations, business networks and IoT, dynamic concepts are selected. Aided by information about an evolving case “The connected vehicle”, propositions about interaction between the variables in the framework are formulated. Findings – A conceptual framework consisting of four interacting variables: overlapping, intermediating, objectification of actors and business modelling is developed, linking several streams of research. Propositions are motivated and issues for further research questions formulated. Research limitations/implications – The framework may stimulate further research on IoT-enabled service innovations. Practical implications – Understanding network dynamics for developing and implementing business models for service innovations. Originality/value – The conceptual framework provides an original contribution to understanding IoT-enabled service innovations.