The Human-Tech Matrix: A Socio-Technical Approach to Evaluation of Automated Transport Systems

An automated transport system has the potential to improve traffic safety and flow, but also to the accessibility and comfort for users of the transport system. Realizing the positive effects with automated transport is about shaping regulatory, organizational and technical systems. Here, appropriate evaluation enables steering efforts in the desired direction. The overall aim of this study was to develop a methodological framework that could identify effects of an automated transport system, and outline methods and metrics for evaluation of these effects. We propose a tentative case-based methodology to define measures of the effects of an automated transport system that will give key stakeholders new possibilities to evaluate research and development projects and efforts connected to automation of the transport system, and thereby manage these in a human-centered direction.