Indicators for Promising Accessibility and Mobility Services

Cities are increasingly facing major transportation challenges, and new sustainable solutions are needed. New ICT-enabled services can be part of solving the problems, including both improving and finding new transportation services and providing digital access to different services. It is important to identify which services have the best potential for environmental benefits (e.g., travel reduction leading to lesser emissions), economic viability and spread. Such identification can be carried out with the help of indicators. This article uses four types of new accessibility services to test out a previously formulated set of indicators and suggest changes to make them more useful. Using common indicators for transportation and digital accessibility services seem to support collecting and condensing information about the services and simplifies understanding their benefits and challenges. However, a challenge for this approach is finding indicators that are both specific and broad enough to be useful.