Towards a Framework for developing Product/Service Systems

Increasingly, manufacturers become service providers rather than product providers. In this work, a framework based on industrial studies is suggested for developing product service system. The framework is represented by six life cycle phases where three actor categories views are represented. The framework is described using examples from different industries/businesses. The intention is that the framework can be used for both B2C and B2B type of relations. One significant characteristic is that the “traditional” sales phase is replaced by a sales occasion that occur within different life cycle phases depending on which business context/model is used.