Robots in autonomous buses: Who hosts when no human is there?

In mid-2023, we performed an experiment in autonomous buses in Stockholm, Sweden, to evaluate the role that social robots might have in such settings, and their effects on passengers' feeling of safety and security, given the absence of human drivers or clerks. To address the situations that ma...

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Bibliographische Detailangaben
Hauptverfasser:	Axelsson, Agnes, Vaddadi, Bhavana, Bogdan, Cristian, Skantze, Gabriel
Format:	Tagungsbericht
Sprache:	eng
Schlagworte:	APT assistant autonomous bus clerk guide Human-centered computing > Human computer interaction (HCI) > HCI design and evaluation methods > Field studies Human-centered computing > Human computer interaction (HCI) > HCI design and evaluation methods > Usability testing Human-centered computing > Human computer interaction (HCI) > HCI design and evaluation methods > User studies Human-centered computing > Interaction design > Interaction design process and methods > Participatory design Human-centered computing > Interaction design > Interaction design process and methods > User centered design passenger public transit public transport robot self-driving shuttle wizard
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Beschreibung
Zusammenfassung:	In mid-2023, we performed an experiment in autonomous buses in Stockholm, Sweden, to evaluate the role that social robots might have in such settings, and their effects on passengers' feeling of safety and security, given the absence of human drivers or clerks. To address the situations that may occur in autonomous public transit (APT), we compared an embodied agent to a disembodied agent. In this video publication, we showcase some of the things that worked with the interactions we created, and some problematic issues that we had not anticipated.
DOI:	10.1145/3610978.3641115