Enabling Intelligent Organizations: An Electronic Institutions Approach for Controlling and Executing Problem Solving Methods

In this paper we propose a framework for controlling and executing problem solving methods in a work-flow context. The framework is founded on an extension and scaling-up of the electronic institutions theory and the use of artificial intelligence techniques in a multi agent environment. We discuss electronic institutions’s theory extensions for enabling intelligent organizations using our approach. As a proof of concept of the proposal we present the prototype of a help-desk information system for assigning advisors and monitoring their performance using artificial intelligence techniques for automated reasoning.