Aligning Training and Client Expectations

This title focuses on what trainers need to consider in order to achieve alignment with customer expectations to achieve outstanding results. From setting the stage with authenticity to managing contractual issues, trainers will learn how to manage the data collection, analysis, implementation and f...

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Bibliographische Detailangaben
1. Verfasser:	Brenner, Michael
Format:	Buch
Sprache:	eng
Schlagworte:	Business communication Contracting out Employee training personnel Employees Group relations training In-service training Interpersonal communication Professional learning communities Teachers Training of
Online-Zugang:	Volltext
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Beschreibung
Zusammenfassung:	This title focuses on what trainers need to consider in order to achieve alignment with customer expectations to achieve outstanding results. From setting the stage with authenticity to managing contractual issues, trainers will learn how to manage the data collection, analysis, implementation and follow up of training to meet client expectations. The two-part job aid include a self-assessment on managing feedback as well as how to structure client interview for successful training program alignment.