Transforming Health Care: Virginia Mason Medical Center's Pursuit of the Perfect Patient Experience

This Shingo Prize winner tells the story of a group of clinicians, administrators, frontline workers, trustees, and leaders blessed with vision, courage, and a relentless determination to improve. It is the story of a medical center transformed. Ultimately, it is the story of a new and possibly better way to take on the challenges we face in the U.S. to provide quality medical care while controlling costs.