Application of factor analysis methods to the development of system performance measurement models in company

PT Pelita Air Service (PT PAS) is an aviation company focused on aircraft rental services (air charter). As a subsidiary of PT Pertamina, PT PAS must follow the system used by PT Pertamina so that financial reports can be monitored in real-time. This research aims to look for factors that influence the measurement results of the implementation of the Enterprise Resource Planning (ERP) system and build an Information Technology (IT) performance measurement model. The IT measurement theory used is the IT Balanced Scorecard and the data analysis method is carried out using factor analysis. Indicator selection was carried out using a literature study of research and journals related to ERP implementation and IT performance measurement, then the data was processed using the Confirmatory Factor Analysis (CFA) concept. The result obtained is that there are new factors formed from a number of grouped variables which can be represented as variables a, b, c, d. The process using this factor analysis method can then be used as an indicator in determining IT performance and can be designated as a Key Performance Indicator (KPI) for IT measurement construction.