A study on customer satisfaction on non-financial factor considering in digital lending

One way to achieve financial inclusion is via digital lending. As a result of ongoing innovation, several financial service providers can now provide consumers with superior goods at much lower prices and in significantly shorter amounts of time. For underserved businesses and people, digital financing may be a game-changer when it comes to access to better financial services. Digital lending in India is an industry with a lot of untapped potential. Achieving financial inclusion is a primary goal of the new plans put out by the Indian government. A variety of financial and non-financial variables were examined in this research. When applying for a loan, respondents are need to think about a number of financial factors. Customers first look at the interest rate, which represents the cost of the loan. Customers anticipate non-monetary problems or supplementary services when they apply for a loan. What constitutes "eligibility" in the context of determining a customer’s creditworthiness differs between financial institutions and is dynamic in nature. As a whole, the services sector is becoming more vital to world economies. The international services sector includes banking and financial services like any other. One reason for the meteoric rise of online banking is the incorporation of modern technology into traditional banking. Most people believe that new technologies are to blame for the meteoric ascent and widespread use of online banking.