The effects of organisational justice and organisational citizenship behaviour on burnout among the Malaysian housemen: Age and ethnicity as moderators

The aim of this study is to examine the effects of organisational justice and organisational citizenship behaviour (OCB) on burnout among housemen who work in Malaysian public hospitals. Health institutions have the highest employee attrition rate due to housemen not doing their duties. Two organisational factors, which are organisational justice and OCB, have been investigated as the potential determinants of burnout in this study. Additionally, age and ethnicity have been analysed as moderating variables in this study. To obtain the relevant data, 417 questionnaires were digitally distributed to 15 public hospitals operated under the Ministry of Health (MoH) of Malaysia in the urban zones of the country. 417 housemen filled out the questionnaire in its entirety. The Partial Least Squares (PLS-SEM) method has been used to analyse the obtained data. Based on the results of the study, housemen’s burnout is significantly affected by both organisational justice and OCB. It was interesting to see that the connection between organisational justice and burnout among housemen in this study could only be moderated by age. On the other hand, the relationship between OCB and burnout is merely moderated by ethnicity. The results of this study have significant implications for top management in all of the Malaysian public hospitals with regards to the creation and application of the pertinent justice and OCB policies. Therefore, fresh information on lowering the level of burnout among the Malaysian housemen may assist the nation in better service. Several suggestions for additional study directions are highlighted at the end of this study. The MoH can use the findings of this study to update the strategy and standard operating procedure (SOP) for managing the Malaysian housemen. The results of this study might also change the Malaysian housemen’s perspectives on the subject and assist them in preventing burnout while working. Not only that, but understanding the scope and origins of burnout might promote a favourable atmosphere in the medical setting, particularly in the hospital management, housemen, and patients.