ChatTalkCGC: A responsive platform for guidance and counselling of academic and non-academic matters in MCM

Education through schools has been around throughout history. Today, schools not only have been educating but have also been helping address students’ problems through guidance centers. However, addressing student concerns, particularly academic and non-academic-related concerns has become more difficult due to the pandemic. With this in mind, the proponents have thought of a way to help the students suffering from this fear to voice out their thoughts and problems openly without having to face the anxiety and consequences that come with the help of technology. Thus, the proponents created ChatTalkCGC, a web-based communication website, for students to seek guidance consultation from the Malayan Colleges Mindanao (MCM) Center for Guidance and Counselling (CGC) on academic and non-academic matters and address the students’ problems through consultation while upholding information assurance primarily through the anonymity feature. The research follows the descriptive quantitative research method. Moreover, a survey based on ISO9126 was created to determine whether the application achieves its goal in addressing the students’ concerns through Guidance Consultation. Purposive sampling was used to determine the research's respondents. The result of the data gathering shows that the ChatTalkCGC web application is strongly acceptable in terms of the ISO9126 and it achieved the paper's goal.