A Case for the Use of Video in Hospitality Management Education

The literature is replete with studies suggesting that videotape materials can be used to advantage in educational settings, particularly in teaching/learning of complex interpersonal skills. Such skills are of great importance in preparing students to assume management positions in the hospitality fields, as in other people-oriented careers. We have developed and used six videotape simulations depicting situations involving hospitality managers interacting with employees and peers. The development, content, and uses are briefly described. We urge others to consider the advantages of videotape materials.