The Relationship between Community Involvement, Attachment and Trust and Perceived Satisfaction Levels of Local Government Service Delivery

This paper presents the details of a study examining three measures of community social capital and their effect on residents' levels of perceived satisfaction with service delivery by a regional local government authority. The results indicate that residents with stronger involvement in the local community have significantly lower perceived satisfaction scores than those who have less community involvement. The findings are a challenge to local governments who are seeking to improve service delivery satisfaction. The implications for local government authorities, especially those seeking to create greater community involvement, are discussed.