Potential role of general practice in reducing emergency department demand: A qualitative study

Objective To inform local, state and national strategies intended to reduce demand for ED care, the present study aimed to identify key factors influencing the current provision of acute care within primary healthcare (PHC) and explore the policy and system changes potentially required. Methods Semi‐structured interviews with key stakeholders were audio‐recorded, transcribed verbatim and analysed through content and thematic approaches incorporating the Walt and Gilson health policy framework. Results Eleven interviews were conducted. Five key considerations were highlighted, namely the barriers and enablers for general practitioners (GPs) in providing acute care, barriers to patient use of PHC instead of ED, suggestions for new PHC models and improvements for current ED models. Additionally, economic issues relating to clinic funding and GP remuneration, complexities of state or federal funding and management of urgent care centres (UCC) were identified. Potential policy changes included GP clinics incorporating emergency appointments, GP triage, further patient streaming and changes to the ED medical workforce model, as well as linking hospitals with PHC clinics. Suggested system changes included improving rapid access to non‐GP specialists, offering qualifications for urgent care within PHC, developing integrated information technology systems and educating patients regarding appropriate healthcare system pathways. Conclusion The present study suggested that while PHC has the potential to attenuate the demands for ED services, a whole‐of‐system approach focusing on realignment of priorities and integrated changes are needed. Primary healthcare has the potential to attenuate the increasing demands for ED services. A whole‐of‐system approach is required focusing on realignment of policy priorities and integrated system changes. Changes should consider funding models and logistics, workforce and training requirements, medicolegal obligations, care coordination, and patient navigation and education.