Online Reviews of Mental Health Treatment Facilities: Narrative Themes Associated With Positive and Negative Ratings

Objective: Previous studies indicate that patients’ satisfaction with mental health care is correlated with both treatment outcomes and quality of life. The aims of this study were to describe online reviews of mental health treatment facilities, including key themes in review content, and to evalua...

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Veröffentlicht in:	Psychiatric services (Washington, D.C.) D.C.), 2021-07, Vol.72 (7), p.776-783
Hauptverfasser:	Stokes, Daniel C, Kishton, Rachel, McCalpin, Haley J, Pelullo, Arthur P, Meisel, Zachary F, Beidas, Rinad S, Merchant, Raina M
Format:	Artikel
Sprache:	eng
Schlagworte:	Aged Humans Medicare Mental disorders Mental Health Mental health care Patient Satisfaction Quality of Health Care Quality of Life Studies Systematic review United States
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Zusammenfassung:	Objective: Previous studies indicate that patients’ satisfaction with mental health care is correlated with both treatment outcomes and quality of life. The aims of this study were to describe online reviews of mental health treatment facilities, including key themes in review content, and to evaluate the correlation between narrative review themes, facility characteristics, and review ratings. Methods: United States National Mental Health Services Survey (N-MHSS) facilities were linked to corresponding Yelp pages, created between March 2007 and September 2019. Correlations between review ratings and both machine learning–generated latent Dirichlet allocation topics and N-MHSS–reported facility characteristics were measured by using Spearman’s rank-order correlation coefficient. Significance was defined by a Bonferroni-adjusted p
ISSN:	1075-2730 1557-9700
DOI:	10.1176/appi.ps.202000267